At the time of closing Capshaw Development enrolled your home in the 2-10 Home Buyers Warranty program. All warranty needs are conveniently handled under 2-10 Home Buyers Warranty Frontline Service. 

Warranty Coverage

We have partnered with 2-10 Home Buyers Warranty, the nation’s leading provider of structural warranties, to provide you the industry’s most comprehensive protection available. Your warranty includes protection against workmanship and distribution systems defects, as well as structural defects throughout the warranty term specified on your Certificate of Warranty Coverage.

Your 2-10 Home Buyers Warranty includes a 1-year workmanship, 2-year systems, and 10-year structural coverage.  In 10 months from your move in date, we will contact you by email to schedule a walk thru.  Please take the opportunity to keep a list of any small issues that could need addressing before your 1-year workmanship ends. If there are any issues, such as plumbing, electrical, or Heating & Air issues, please notify us right away.

To better understand your warranty service, please refer to your 2-10 Home Buyers Warranty booklet.  Please submit ALL warranty issues to the Frontline Warranty Service through the homebuyer portal at https://secure.2-10.com/Homeowner/ .

Warranty Service

In addition to the provided warranty coverage, we are providing you an enhanced warranty service, Front Line Warranty Service (FLWS), administered by 2-10 Home Buyers Warranty. Front Line Warranty Service will be your dedicated team for all warranty-related service requests and questions.

Please maintain a list of non-urgent/emergency defects to submit at the 10th month Walkthrough Appointment.

Reporting Claims: https://secure.2-10.com/Homeowner/

Follow up on Reported Claims: Email Frontline Services at flws@2-10.com

Email: capshawwarranty@2-10.com and warranty@capshawhomes.com

Fax: 303-306-2239

Or mail to: 2-10 Home Buyers Warranty

One Denver Highlands

Attn: Warranty Administration Office

10375 E. Harvard Ave., Suite 100

Denver, CO 80231

Frontline Services can also be reached at 1-800-811-8787 with any questions.

Emergency Warranty Requests

If you experience an emergency warranty-related situation such as no water, total loss of electricity or complete lack of heating or cooling, please notify the FLWS team and then reach out directly to the appropriate contractor.

***PLEASE MAKE SURE IF YOU ARE EXPERIENCING AN EMERGENCY TO ALSO SEND AN EMAIL TO warranty@capshawhomes.com.

Submitting Warranty Requests

Please submit non-emergency warranty requests at the 10th month anniversary of your home.

To submit your warranty service request, follow the steps below:

1. Go to 2-10.com and select Sign-In. If you are a first-time user, choose Register/Create Account under the Homeowner tab and click on Register my Structural Warranty*.

2. Select Service Requests to create your warranty service request. When you have created your complete list, click Submit to send your request for processing.

3. Once your request is submitted, a FLWS team member will reach out to both you and your builder.

*If you cannot access the homeowner portal or experience technical difficulties, please contact the Front-Line team by phone, 1.800.811.8787 or email FLWS@2-10.com.

Registration for Manufacturer Warranties

There are manufacture warranties on your appliances and HVAC Units. During your walk thru and at closing, you were left booklets and given information on how to register the warranties through the manufactures for those items.

Appliances

There is a 12-month manufacture warranty on the stove, dishwasher, and microwave. Capshaw Warranty Department does not handle any claims associated with manufacture warranties.

Frigidaire Customer Service – 1-800-374-4432

HVAC

Warranty must be registered by the first 90 days from closing date to receive the 10-year warranty from the manufacture.

Dealer Information

Gregg Cowan Heating & Air

325 Old Oxford Rd, Covington, GA 30014

You were given the model and serial numbers for your inside unit (in attic) and exterior unit at closing. Please make sure that you register both units through the manufacture carrier for extended warranty purposes. If you are experiencing heating or air-conditioning issues, please make sure that you contact capshawwarranty@2-10.com during your 1-year workmanship. We will contact the vendor for repair.

To register your units, you will need to take a picture of the serial and model numbers on the back of your units and input them via the links below based on your manufacture of your units. Helpful hint: if the serial numbers start with RH your brand is Rheem, if your serial numbers start with FB your brand is Carrier.

1- AC Filters

Gregg Cowan H & A recommends changing your air filters every 30 days for the 1st year of living in your home. Depending on high traffic, pets, allergies, will determine if changing 60-90 days should be recommended.

2- Drain Lines

In addition to cooling your home, an air conditioner removes moisture from the air to lower the humidity level inside your house. This excess condensed water is removed from the AC unit through a small drainpipe and deposited outside on the ground.

• Over time algae, mold, and mildew can build up inside the condensation drain line and form a clog, causing water to back up and overflow inside the air conditioner unit. To prevent this from happening, pour a cup of bleach in the access opening in the drain line near the AC unit to kill any algae, mold, or mildew that has formed in the pipe. This is recommended once a year.

3- Filter Sizes

Air Filter Sizes vary based on Manufacture and Size of Unit. Please check the size of filter needed prior to changing out each month to ensure that you have the correct filter. Sizes that Gregg Cowan H & A uses are:

16x20x1 16 3/8x21 ½x1 19 7/8x21 ½x1 20x20x1

****What your heating and air company offers****

Gregg Cowan Heating & Air offers routine preventative maintenance to ensure that the system is operating at its peak efficiency and to help identify potential problems before they occur. The preventative maintenance service agreement covers 2 visits a year and is offered to homeowners for the investment price of $170 for the first unit, and $95 each additional unit. The maintenance service agreement is an addition to the 1-year workmanship (provided by the builder) and cost of the agreement will be the homeowner’s responsibility. This service agreement will help you maintain your HVAC system:

Air Conditioning System – Spring

Replace filters at no additional charge, oil motors, check refrigeration charge to include head and suction pressures, check compressor current (amps), check operating controls.

Heating – Fall

Replace filters at no additional charge, check belts, check and adjust burners for smooth and correct flame, check piolet safety, check thermocouple, check fan and limit switches, inspect heat exchanger for cracks, check flue and draft diverter for proper draw, and check humidifier. For more information regarding a maintenance service agreement for your HVAC system, please contact Gregg Cowan Heating and Air at 770-787-6952.

STEP 1

Your HVAC furnace that houses your air filters will be in your attic space. Based on square footage of the home, some homes have 1 furnace and others may have 2 furnaces.

STEP 2

Locate the handle in front of the furnace that looks a drawer front.

STEP 3

Below the drawer front will be a metal clip below the handle that you will press while pulling the handle to open.

Step 4

Pull handle to access the dirty air filter.

Step 5

Take out dirty filter and replace with new filter.

Air flow arrow should be pointing in the

Interior Paint Colors

***Paint touch up kits are a courtesy of the builder. Shortages in supplies may limit availability at the time of your closing. Touch up kits are not a warrantable item.

.

Builder Responsibility

***We use Sherwin Williams Paint on interior and exterior of the home. Touchups and warranty repairs may have color fade and or color variations from your original paint at closing. Per your 2-10 Home Buyer’s Warranty, the Builder is not responsible for any discoloration, fade or discontinued paint colors. Any paint work completed in your home under the 1-year workmanship warranty, we will do our best to match/blend colors as close to the original paint in the home. We are not required to paint entire walls and or rooms of the home where work is performed, only the area in which it is repaired.

Often new homeowners need help distinguishing between homeowner maintenance and warranty.

Voiding Your Warranty

In your 1-year workmanship warranty, any changes, alterations, or additions made to your home, must be completed by the sub-contractors that help build your home. Any loss or damage that is caused or made worse by negligence, improper maintenance, defective material, or work supplied by, or improper operation by, anyone other than Capshaw Development or its employees, agents, or subcontractors, including failure to comply with the warranty requirements of manufacturers of appliances, equipment, or fixtures will result in VOIDING YOUR WARRANTY (Reference 2-10 Home Buyer Warranty Manual, pg. 11, Section VI, F. “Exclusions” 2e).

Additions & Changes to Your Home

If you are interested in making changes or additions to your home during your warranty period, please see the next page for “Sub-contractors Used to Build Your Home” company names and numbers.

Examples of Changes/Additions

Examples may include but are not limited to automatic garage door openers, ceiling fans, additional receptacles, lighting fixtures, security systems, SMART thermostats, plumbing fixtures, garbage disposals, change of wall paint color, etc.

Questions About Your Warranty

Sub-contractors Used to Build Your Home

PROTECT YOUR PLUMBING

(Sewer)

A sewer backup can cause damage to your home. If your home is on the county sewer system, please read the information below to protect your plumbing warranty.

Sewer backups are most often caused by clogged pipes from household materials. Avoid flushing ANYTHING but toilet paper down the toilet! AVOID putting fats, oils, grease, coffee grounds, eggshells, fibrous vegetables, and any other clogging materials down the drains. DO NOT flush any type of feminine sanitary products, flushable wipes, diapers, or paper towels. A sewer backup resulting in household materials other than toilet paper is deemed homeowner negligence*. If a sewer backup occurs, contact Capshaw Warranty and Darell Young Plumbing immediately!

****If your home experiences a sewer backup and homeowner negligence is found to be the cause, your warranty will be voided and all plumbing repairs and sewer damage within the home will be at the homeowner’s expense.

PROTECT YOUR PLUMBING

(Septic)

A septic backup can cause damage to your home. If your home has a septic system, please read the information below to protect your plumbing warranty.

Septic backups are most often caused by clogged pipes from household materials. Avoid flushing ANYTHING but toilet paper down the toilet! AVOID putting fats, oils, grease, coffee grounds, eggshells, fibrous vegetables, and any other clogging materials down the drains. DO NOT flush any type of feminine sanitary products, flushable wipes, diapers, or paper towels. A sewer backup resulting in household materials other than toilet paper is deemed homeowner negligence*. If a sewer backup occurs, contact Capshaw Warranty and Darell Young Plumbing immediately!

****If your home experiences a septic backup and homeowner negligence is found to be the cause, your warranty will be voided and all plumbing repairs and sewer damage within the home will be at the homeowner’s expense.

Septic Alarm & Septic Pump GFI Switches

Washing Machine Installation

Step 1: Turn off cold and hot water to your washing machine as a preventative measure before proceeding.

Step 2: Line up the tip of a flat-head screwdriver with the edge of the circular plastic piece you want to remove from the washing machine outlet box.

Step 3: Hammer lightly on the butt of the screwdriver and move slowly around the edge of the plastic piece to break the seal. Stop when you've broken the seal approximately three quarters of the way around the circle. Do not break the seal all the way around the plastic piece, or it will fall into the drain.

Step 4: Insert the tip of the screwdriver into the perforation you've made and gently pry up the plastic piece.

Step 5: Clasp the edge of the plastic piece with a pair of pliers and gently twist and lift until the piece snaps free of the washing machine outlet box.

Homeowner Responsibility

A new constructed home goes through several months of settlement. It is normal to hear your subflooring settle “Squeak/Creek” when walking over it throughout the home on the upper level. Some areas may be louder than others. In some instances, the weight of a person or objects (furniture) could cause the deflection of joists causing the squeaks. In your 1-year workmanship, the builder responsibility is to eliminate creeks/squeaks without requiring removal of floor and ceiling finishes. Our recommendation is repair squeaks at the 10-month walk through after your home has experienced some settlement. We will repair squeaks 1-time only. A totally squeak-free floor is not guaranteed.

LVP FLOORING

Follow a simple maintenance plan:

The type and frequency of foot traffic on your Shaw resilient floor will determine the frequency of maintenance needed. Regular attention to a simple maintenance program should include:

• Remove dirt and grit by sweeping or dust mopping daily.

• Wipe up spills as quickly as possible.

• Use protective pads for furniture and appliances to prevent scratching.

• Avoid exposure to direct sunlight for prolonged periods of time.

Use protective mats!

• It is important to use a good quality entry mat. This will help trap dirt, sand, and other substances, such as oil that would otherwise be tracked onto your floor.

• Mats will help protect your resilient flooring from premature wear.

• Mats are also suggested at heavy pivot locations, such as in front of kitchen sink and stove.

• Do not use mats with latex or rubber backings to avoid possible discoloration.

Care for Stains, Spills, Scuffs, & other Substances

There will be times when it is necessary to use more aggressive cleaning methods on your resilient vinyl floor. Substances such as acids, blood, dyes, paints, solvents, and other contaminants will require special treatment.

Recommendations

• We recommend Shaw Floors Hard Surface Cleaner (can be purchased at Walmart, Amazon, Target, Uline) to keep your resilient floors looking their best.

• Do not use vinegar to clean floors. Over time, it can damage your floors because it is not pH balanced.

• Do not use steam to clean your floors. Extreme temperatures can cause expansion of the vinyl which could lead to wrinkles and glue bond issues.

Use Chair and Appliance Pads to protect your vinyl floor!

• Make sure furniture legs have large surface, non-staining floor protectors.

• Replace small, narrow metal or dome-shaped glides with smooth, flat guides that are in full contact with the floor.

• Heavy furniture or appliances that are not moved often should be equipped with flat, non-staining composition furniture casters or cups of appropriate size.

Keeping your new resilient vinyl floors looking great is simple if you follow these simple tips.

What to expect:

• vinyl planks are not scratch resistant.

• It is a floating floor- there will be some movement in the flooring

• Vinyl Planks will contract and expand with temperature change, popping or crunching noises could occur.

Carpet care and maintenance

Cleaning your carpet is easier than you think. All it takes is the right vacuum, cleaning products, and a little know-how. Here are a few tips on removing common stains the right way:

• Always treat the affected area immediately. The longer the spill sits there, the harder it will be to remove the stain.

• For a food spill, gently remove as much solid material as you can with a spoon, or a dull knife. Add water and blot, using detergent sparingly if needed. Then, using the highest suction function, vacuum back and forth, adding more water to the stain as you go until completely clean.

• If you need a spot removal solvent, use a product approved by The Carpet and Rug Institute of America. Apply several drops to a clean white cloth and blot the carpet in an inconspicuous area If you notice a change in the carpet color, consult a professional carpet cleaner.

• If stains remain after cleaning, moisten tufts in the stained area with 3% hydrogen peroxide and let stand for one hour. Blot and repeat until completely clean.

Keeping Your Carpet Beautiful

Follow these simple tips to keep your carpet's color and texture looking fresh.

• Vacuum your carpet regularly to prevent soil from embedding itself in the pile.

• Depending on the type of carpet you have, you will want to use a vacuum with a rotating brush, a beater bar, or suction only.

• Keeping traffic and other use factors in mind, consider professional cleaning every 12 to 18 months.

• Use scissors to clip sprouts and snags. Do not pull on them-you might damage the carpet.

• If your carpet is burned, simply remove the tops of the dark, burnt fibers with curved fingernail scissors. If the burn is extensive, you may need to patch or replace it.

• Remove heavy furniture dents by stroking the dented area with the edge of a coin. You can also use a hair dryer or a steam iron but be very careful not to touch the carpet with the iron.

• For extensive water damage, consult professional cleaners to dry your carpet from the front to the back.

Hardwood Flooring Care and Maintenance

Let your floor's natural beauty shine through. Hardwood floor finish provides superior resistance to everyday wear and easy, no-wax maintenance. To keep your floor looking like new, follow these simple care steps.

Specialty Hardwood Cleaning

Remove sticky substances, such as candle wax or chewing gum, by applying ice to harden the substance and then gently scraping with a plastic scraper. (Tip: A credit card makes a good substitute.) Be careful not to scratch the flooring surface. Wipe clean with a damp cloth.

Protective Hardwood Floor Care

Use entry mats, which will help collect the dirt, sand, grit and other substances such as oil, asphalt or driveway sealer that can be tracked onto your hardwood flooring. To prevent slipping, use an approved vinyl rug underlayment. (Tip: Don't use rubber- or foam-backed plastic mats, as they may discolor the flooring.)

Use floor protectors and wide-load-bearing leg bases or rollers to minimize indentations and scratches from heavy objects. (Tip: As a rule, the heavier the object, the wider the floor protector should be.)

Preventative Hardwood Floor Care

Maintain a normal indoor relative humidity level between 35% and 55% throughout the year to minimize the natural expansion and contraction of wood. Follow these tips for winter and summer months:

Heating Season (Dry): A humidifier is recommended to prevent excess shrinkage due tolow humidity levels. Wood-stove and electric heat tend to create very dry conditions.

Non-Heating Season (Wet): An air conditioner, dehumidifier or periodically turning on your heating

system can maintain humidity during the summer months. Avoid excessive exposure to water during periods of inclement weather.

1. Use care with sharp objects.

2. Remove shoes with spiked or damaged heels before walking on your hardwood floor; they can leave scratches or indentations in hardwood.

3. Trim pets' nails regularly.

4. Rearrange your rugs and furniture periodically to allow the flooring to age evenly.

5. Avoid prolonged exposure to sunlight, which can soften the tone of different species of hardwood to varying degrees and accelerate the oxidation and aging of wood.

Protect the floor when moving by using a dolly for heavy furniture or appliances. Never try toslide or roll heavy objects across your hardwood floor.

Do’s

• Use soft cloth to blot spills as soon as they happen. Always avoid allowing liquids to stand on your hardwood floor.

• Sweep, Dust, or Vacuum the floor regularly. If vacuuming, use a hard wood floor attachment to avoid scratching or dulling your floors finish.

• Clean the floor with Shaw floors hard surface cleaner, specially formulated to wipe away dirt and soil without damaging it.

Don’ts

• Don’t use oil-based, wax polish or strong ammoniated products, which can dull your floors finish.

• Don’t use steel wool, scouring powders or other abrasive cleaners, which can scratch or damage your floors finish.

• Don’t wash or wet-mop the floor with soap, water, oil-soap detergent, or any other liquid cleaning material. This could cause swelling, warping, delamination and joint-line separation, and void the warranty.

• Don’t use any type of buffing machine.

• Congratulations on the purchase of your new home. As part of a beautiful home, the curb appeal is just as important to our new buyers as their home. We installed new sod as part of your landscape package, and it is imperative that it is watered on a consistent basis. Failing to provide adequate water amounts could result in unhealthy sod and or killing the sod all together.

• As part of the landscape acceptance explained during your homeowner orientation, your lawn/sod, all landscaping, and irrigation system is the homeowner’s responsibility (please see # 2 of exclusions in section

VIII on page 8 of the 2-10 Home Buyers Warranty Booklet).

• If your property has an irrigation system installed it contains 3-6 zones. Each zone has 7 irrigation heads. Each head distributes approximately 3 gallons of water per minute per zone. Please make sure you read your irrigation manual carefully and set your system to desired water frequencies. Please understand that your irrigation system settings could result in high water usage and result in higher-than-normal monthly water bills.

• Properties with irrigation systems should locate their sprinklers heads prior to mowing the lawn. In addition, please make sure you are not parking on the lawn itself. Any damaged heads caused by mowing over them or running over them with a vehicle is at the homeowner’s expense for repair and or replacement.

• During rain events it is not uncommon to have puddles and or water in or around your property. Puddled or standing water should be evaporated 48 hours after the rain event has subsided. In winter months it may take longer than normal for water to evaporate.

• WARNING: In your 1-year workmanship warranty, grades, drainage, swales, site work and soil erosion completed and designed by Capshaw, their agents or sub-contractors will be voided if changes, additions, or alterations to the landscape of your property. Altering landscape or grading could change how water escapes the property and result in major damages.

As part of your 1-year workmanship warranty, cabinet construction performance guidelines, Builder Responsibility, and Exclusions can be located in your 2-10 Home Buyer’s Warranty Booklet on pages 31-32. We have also included the information as an attachment in this email. In addition, Legacy Cabinets has provided an informational pamphlet to help you understand your new cabinets.

If you think you are experiencing a cabinet warranty issue, please report all warranty claims through the 2-10 HBW homeowner portal at https://secure.2-10.com/Homeowner/ and email warranty@capshawhomes.com. Including pictures of any concerns or issues will assist our warranty department if a warranty claim should be filed.

• Generally speaking, it will take around nine months to a year for your new home to settle. Common settlement includes nail pops, hairline cracks, separation around molding (door frames and windows), cracked or exposed corner bead, excessive joint compound, trowel marks or blisters in drywall tape that are visible from a distance under 6 ft normal lighting conditions.

• Under the workmanship warranty, visible settlement is repaired one-time only. Our recommendation is to notate the settlement on your 10-month walk through to allow time for most of the settlement to occur.

• Settlement repairs that require paint work to be completed in your home under the 1-year workmanship warranty, our warranty team will do their best to match/blend colors as close to the original paint in the home. We are not required to paint entire walls and or rooms of the home where work is performed, only the area in which the settlement is repaired.

• Information regarding your 2-10 Home Buyer’s Coverage can be found on page 27 of your 2-10 HBW booklet.

This is a friendly reminder for transferring your utilities from Capshaw Development to your name. Delaying transfer will cause an interruption in your service. I have included the company name and number in this email below. If you have already done so, please disregard this email.

Southern Rivers – 770-358-1383

City of Barnesville (Water) - 770-358-0181

Trash service – we do not have a specific sanitation company to recommend for your community. However, it is the homeowner responsibility to discard all trash from the home. Failing to do so, could result in HOA fees and fines. If you are in an active community where construction is still ongoing, there will be construction dumpsters placed for sub-contractors to utilize while homes are being built. These dumpsters are NOT for public use! Anyone caught discarding personal trash in these dumpsters is subject to be fined by the HOA and or face criminal charges.

If you have any questions or concerns, please feel free to contact our office 678-782-5200.

TRANSFER UTILITIES TODAY!

Capshaw New Homes built your home in a community with an established Homeowner’s Association (HOA). At closing, you should have received information regarding your HOA, such as, contact information, annual fees, covenants, and how to submit Architectural changes to your home and or property. Capshaw New Homes is NOT an affiliate of the Homeowner’s Association and does not hold any decision-making or responsibility to maintenance and or repairs to common ground areas. If you are experiencing issues or would like to make a complaint related to common ground areas (Gate operation, internet access, streetlights, road and sidewalk repairs, lawn maintenance of common ground areas).

Congratulations on the purchase of your new home! Capshaw Development LLC partnered with Builder Specialties to purchase and install the garage door on your home. If you did not have a garage door installed on your home at the time of closing, and you would like to install a garage door opener, please contact Builder Specialties at 770-255-1400.

Per the 2-10 Home Buyer’s Warranty, “Negligence, defective material or work supplied by anyone other than your builder/seller or its employees, agents or subcontractors” (section F “Exclusions”, page 11, 2e.) will void the warranty on the garage door installation.

If you have any questions or concerns, please contact our Capshaw Warranty Department at 678-782-5200.