Home Buyer’s Warranty
Last updated
Last updated
At the time of closing Capshaw Development enrolled your home in the 2-10 Home Buyers Warranty program. All warranty needs are conveniently handled under 2-10 Home Buyers Warranty Frontline Service.
We have partnered with 2-10 Home Buyers Warranty, the nation’s leading provider of structural warranties, to provide you the industry’s most comprehensive protection available. Your warranty includes protection against workmanship and distribution systems defects, as well as structural defects throughout the warranty term specified on your Certificate of Warranty Coverage.
Your 2-10 Home Buyers Warranty includes a 1-year workmanship, 2-year systems, and 10-year structural coverage. In 10 months from your move in date, we will contact you by email to schedule a walk thru. Please take the opportunity to keep a list of any small issues that could need addressing before your 1-year workmanship ends. If there are any issues, such as plumbing, electrical, or Heating & Air issues, please notify us right away.
To better understand your warranty service, please refer to your 2-10 Home Buyers Warranty booklet. Please submit ALL warranty issues to the Frontline Warranty Service through the homebuyer portal at https://secure.2-10.com/Homeowner/ .
In addition to the provided warranty coverage, we are providing you an enhanced warranty service, Front Line Warranty Service (FLWS), administered by 2-10 Home Buyers Warranty. Front Line Warranty Service will be your dedicated team for all warranty-related service requests and questions.
Please maintain a list of non-urgent/emergency defects to submit at the 10th month Walkthrough Appointment.
Reporting Claims: https://secure.2-10.com/Homeowner/
Follow up on Reported Claims: Email Frontline Services at flws@2-10.com
Email: capshawwarranty@2-10.com and warranty@capshawhomes.com
Fax: 303-306-2239
Or mail to: 2-10 Home Buyers Warranty
One Denver Highlands
Attn: Warranty Administration Office
10375 E. Harvard Ave., Suite 100
Denver, CO 80231
Frontline Services can also be reached at 1-800-811-8787 with any questions.
If you experience an emergency warranty-related situation such as no water, total loss of electricity or complete lack of heating or cooling, please notify the FLWS team and then reach out directly to the appropriate contractor.
Darell Young Plumbing | 678-625-7270 404-309-2178 (Emergencies Only)
***PLEASE MAKE SURE IF YOU ARE EXPERIENCING AN EMERGENCY TO ALSO SEND AN EMAIL TO warranty@capshawhomes.com.
Please submit non-emergency warranty requests at the 10th month anniversary of your home.
To submit your warranty service request, follow the steps below:
Go to 2-10.com and select Sign-In. If you are a first-time user, choose Register/Create Account under the Homeowner tab and click on Register my Structural Warranty*.
Select Service Requests to create your warranty service request. When you have created your complete list, click Submit to send your request for processing.
Once your request is submitted, a FLWS team member will reach out to both you and your builder.
*If you cannot access the homeowner portal or experience technical difficulties, please contact the Front-Line team by phone, 1.800.811.8787 or email FLWS@2-10.com.